We are more than happy to answer any and all questions you may have, every question counts! Just email us at hello@ScotchandSalt.com!
DESIGN & TURNAROUND TIME
Upon placing your order you will receive an order confirmation email. For premade designs, please allow us 1-3 business days for your order to process and proofs to be emailed. We work Monday through Friday, from 8 am to 4 pm PST. We do not work on weekends, and we observe all federal holidays.
For custom orders and custom logo design packages, the turnaround time varies. We do ask to please allow us at least 2 weeks to start new projects. For the most accurate timeline, please inquire.
We try to answer emails as soon as possible, but can’t always get to them immediately. Please allow adequate time for responses. I do not respond to most status check emails because it takes away time for actual work. We thank you in advance for your patience and understanding.
Please note that Scotch and Salt is not responsible for colour variation, as all computer monitors display colours differently. Keep in mind that the colour of the product you receive will be close, but it might not be exactly what you expected. We try our best to capture the product through our photos and do inspect your order prior to shipping.
LAYERED FILES & FONTS
Some items include editable and layered files, please read the items description for more information on what items include these. Fonts are third party items. Legally, no designer can include or give out font files (if they are not the ones who created them). If you do purchase an instant download item, with editable files, the fonts will be FREE and include links on where to download these. If you choose a custom design, fonts may not be free… while you do not need fonts to edit these designs, we understand that you might want to use these fonts throughout your branding and marketing. So we include the names of the fonts used along with the links on where you can purchase and/or download them.
RETURNS & REFUNDS
If for whatever reason you are unhappy with the product or your purchase, please email us at hello@ScotchandSalt.com to let us know and we will be happy to work with you to resolve the issue. Please note that due to the digital nature of our services & products, refunds may not be provided after proofing has been provided to you, regardless of your acceptance of the proofs.
Even though you have received a shipping notification, all designs and files will be sent via email or by a download link. You will not receive a physical item from our us. The shipping notification is the notice that your order is complete and finalized.
GENERAL PREMADE DESIGN POLICIES
Premade designs generally process within 1-3 business days. We work Monday through Friday, from 8 am to 4 pm PST. We do not work on weekends, and we observe all federal holidays.
All premade designs that contain graphic elements are sold as seen. We do not alter the graphics without a custom design fee. Font change is also not included, if you request or require a different font from what is seen in the design, additional fees will incur.
While we allow you to use the premade designs for all of your branding and marketing needs. You are not allowed to trademark or copyright premade designs. If you are looking to trademark designs, you will need to purchase a custom logo package. We retain all rights to your premade logo designs.